Taking Care of Business
Well I just got off the phone with a really irate customer; actually I was yelled at for a solid 10 minutes.
Pass the aspirin please.
By the time the conversation ended though, we’d both calmed down and we were even able to laugh over the whole situation. I think that’s pretty remarkable and says a lot about what simply talking can do to fix a problem.
Anyway, here’s what happened – the short version.
- She placed an order for two patterns
- Her email spam guard bounced our order confirmation (it’s sent within 2 minutes of placing your order)
- We sent our ‘thank you’ for ordering from us – your order is shipping out (today or tomorrow usually).
- It bounced back with a notice that we had to fill out a form to send this person emails
- The customer was very upset become of the illusion of absolutely no correspondence/communication. I’d be upset too.
The problem is, we don’t have the time to fill out forms to get our emails to you – it’s just not possible. When you place your order – on the order page when you check out – it reminds you to add credit@wwwearables.com to your approved email list to prevent bounces.
We’re not trying to be mean or nasty here, but boy-oh-boy time is just not our friend! We work awfully hard to get your orders out same day (if placed before noon CST) or next day; and 99% of the time that’s what happens too!
I don’t like waiting for my order, so I figure no one else does either 
The other problem we’re having is incorrect emails; those bounce too. I know some companies that won’t even process an order if the email bounces. We process it and normally included a copy of the bounced email in the order (along with an explanation) as to why they didn’t hear back from us.
Please, please double check your email to make sure it’s right and add us to your ‘okay’ email list. I really don’t want to be yelled at anymore…
