Archive for the ‘Customer Service’ Category

How to Successfully Lose Customers

A few days ago I read the results of a consumer survey on retail stores; it wasn’t pretty. From dirty, unorganized shops, empty shelves, rude and uncaring employees, to bad return policies, out-dated merchandise, poor quality and major over pricing – people aren’t happy.
I now get to add to that list with a personal experience ...Read more.

Taking Care of Business

Well I just got off the phone with a really irate customer; actually I was yelled at for a solid 10 minutes.
Pass the aspirin please.
By the time the conversation ended though, we’d both calmed down and we were even able to laugh over the whole situation. I think that’s pretty remarkable and says a ...Read more.