We Wish You A Merry Christmas….
From all of us here, to all of you everywhere… “may your days be merry and bright”.. and filled with family, friends and all you hold dear.
Happy Solstice, Happy Hanukkah, De Christmas akhtar de bakhtawar au newai kal de mubarak sha,Gézuar Krishlindjet, Mboni Chrismen, La Maunia Le Kilisimasi,Felices Pasquas, Hristos Razdajetsja, Shnorhavor Sourp Dzunount, Bon Pasco, Bon Anja, Frohe Weihnachten, Tezze Iliniz Yahsi Olsun, Mboni Chrismen.
Shuvo Baro Din, Winshuyu sa Svyatkami, Zalig Kerstfeest, krist Yesu Ko Shuva Janma Utsav Ko Upalaxhma Hardik Shuva, Sretam Bozic, Hristos se rodi, Feliz Natal, Selamat Hari Natal, Vessela Koleda, Noeli Nziza, Selamat Hari Natal, Mboni Chrismen, Feliz Navidad China Sheng Tan Kuai Loh, Mboni Chrismen.
Kia orana e kia manuia rava i teia Kiritime, Sretan Bozic, Eftihismena Christougenna, Noeliniz kutlu olsun ve yeni yili, Vesele Vanoce, Sung Tan Chuk Ha, Glaedelig Jul, Mboni Chrismen, Mboni Chrismen, Melkam Yelidet Beaal, Poket Kristmet, Haid Joule, Rôômsaid Jôule, Melkam Yelidet Beaal.
Poket Kristmet, Gledhilig jol, Hauskaa Joulua, La ora i te Noera, Gilotsavt Krist’es Shobas, Frohliche Weihnachten, Afishapa, Eftihismena Christougenna, Glædelig Jul, Juullimi Ukiortaassamilu Pilluarit, Felis Pasgua, Boas Festas, Jwaye Nwel, Sing dan fiy loc, Boldog Karácsonyt, Gleðileg Jól, Shub Naya Baras, a Salamet Hari Natal.
Idah Saidan Wasanah Jadidah, Nollaig Shona dhuit, Mo’adim Lesimkha, Buon Natale, Merii Kurisumasu, Mboni Chrismen, Hristos Razdajetsja, Rozdjestvom Hristovim, Mboni Chrismen, Hristos Razdajetsja, Priecigus ziemassvetkus!, Milad Majeed, Mboni Chrismen, Buon Natale, Frohliche Weihnachten.
Laimingu Kaledu,Schéi Krëschtdeeg, Boas Festas, Sing dan fiy loc, Arahaba tratry ny Krismasy, Moni Wa Chikondwelero Cha X’mas, Selamat Hari Krimas, Il-Milied it-Tajjeb, Il-Festi t-Tajba, Monono ilo raaneoan Nejin, Krismas Njema Na Heri Za Mwaka Mpya, Mboni Chrismen, Boas Festas, Geseende Kersfees.
krist Yesu Ko Shuva Janma Utsav Ko Upalaxhma Hardik Shuva, Prettige Kerstdagen, Bon Pasco, Bon Anja, Filis Pasgua, Gledelig Jul, Mboni Chrismen, Bara Din Mubarrak Ho, Bikpela hamamas blong dispela Krismas, Maligayang Pasko, Boze Narodzenie, Boas Festas, Felices Pascuas, Felicidades, Mboni Chrismen. Sungtan Chukha, Craciun fericit si un An Nou fericit!, Sarbatori vesele.
Hristos Razdajetsja, Rozdjestvom Hristovim, Noheli Nziza, Manuia Le Kirisimasi, Buon Natale, Boas Festas, Mboni Chrismen, Sheng Tan Kuai Loh, Nathar Puthu Varuda Valthukkal, Vesele Vianoce, Srecen Bozic, Geseënde Kersfees, Subha nath thalak Vewa, Nathar Puthu Varuda Valthukkal, Wilujeng Natal.
Zalig Kersfeest, Wang swietie Kresnetie, Hristos Razdajetsja, Gledelig Jul, God Jul, Fröhlichi Wiehnacht, Mboni Chrismen, Kung His Hsin Nien bing Chu Shen Tan, Ewadee Pe-e Mai, Streken Bozhik, Kilisimasi Fiefi, Mboni Chrismen, Mutlu Noeller, Webale Krismasi, Veseloho Vam Rizdva.
I’d miilad said oua sana saida, Nadolig Llawen, Krismas Njema Na Heri Za Mwaka Mpya, Happy Holidays, Season’s Greetings, Feliz Navidad, Chuc mung Giang Sinh, Merry Christmas, Joyeux Noel, Mboni Chrismen, Cestitamo Bozic, Happy Christmas.
Customer Service and the Rest of Us
The holiday season drives me insane. Really and truly nuts.
I actually found Christmas decorations being put out for sale at a national craft store before Halloween. And to think, I use to complain about hearing holiday music before Turkey Day.
Silly Annie.
If I didn’t make a holiday present, I mail-ordered them; anything to avoid dealing with crowds, traffic, parking, and the whole stress-filled experience. I send a solemn thank you every day for the Internet – especially during this time of the year.
So I was looking for a present for my nephew Conner, when Mike sent me a link for a terrific wooden train set. Yes, it was for a little older child, but this way it would last more then a year or two. It was perfect.
I had a wonderful metal train set as a kid – set of dual controls, smoke, lots of tracks, train station – I loved that train set.
Anyway… the wooden set was at a very good price, but what clinched the deal was the addition of a free train station. I mean how seriously cool is this set for a kid?!
Smoke was coming off my keyboard I was ordering so fast…
The downside was I don’t live near my nephew to play with it (about 1240 miles away), but I can still pretend.
I received an order confirmation immediately, and later that evening a notice that it had shipped! Come on UPS.
12-hours later I get another email, this one telling me the train station is out-of-stock and not part of my order; they included a $10 discount coupon for any purchase in the next 90-days.
Pausing for a second to explain our customer service efforts. We don’t run a database for our patterns or notions – if something goes out of stock we manually make the change on the Web sites. Sometimes we miss a page that had the item on it, and you place an order for it.
Now it doesn’t matter if that’s the way it happened, or if we only have 6 and you wanted 8 – the customer (you) are immediately emailed about the situation and we ask how you would like it handled.
Do you want a back order? Would you like us to ship what we have an cancel the rest? We ask you right away.
Maybe it’s going to take us more then a day to ship – we let you know via our thank you email the exact day of shipping. Normally any order received before 11:30 CST is mailed same day, otherwise next day.
We certainly aren’t perfect and mess up too, but we like to think that 99% of the time we do pretty darn good.
I was staring at this email in disbelief and brought up the ‘it’s shipped’ confirmation email.
No where on that email did it say that the train station wasn’t included. Na-da. As far as it was concerned the order was filled as originally purchased; I had thought so to.
I was not a happy person and called customer service. The gentleman I spoke with couldn’t understand why I was upset. He kept asking what I didn’t understand.
Okkaayyyy, what I didn’t understand was:
- I ordered from an active product page that did not state partial product availability
- I received an order confirmation for all pieces
- I received an shipping confirmation for all pieces
- 12-hours later I received a notice that I wasn’t getting all pieces
After several rounds of this, I requested the call be escalated. The supervisor requested I send her the last email – no problem. I was put on hold for a while and told again, that I could refuse delivery.
No one seems to understand my frustration here. Why would I get a notice that the train station was no longer available 12-hours AFTER my order shipped? You’d think that was pretty obvious when the order was being processed.
I should have been notified immediately about the situation and asked if I still wanted my order processed. Instead I’m told I can refuse delivery – if I’m around when they try to deliver the package of course.
If you guessed that I’m not going to be dealing with this company again, you’re right. I fully understand when something sells out – that’s not a problem at all.
I don’t understand not notifying the customer about a situation and allowing them to make a decision. I would have been very appreciative of that; it would have cemented my business. Looks like I go to a local store instead of eToys from now on.
